Terms & Conditions

1.         Introduction

1.1     These terms and conditions govern the sale and purchase of products through our website.

1.2     You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

1.3     This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling) Regulations 2000).

1.4     You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms of use, you warrant and represent that you are at least 18 years of age.

2.         Interpretation

2.1     In these terms and conditions:

(a)      "we" means ooTuu Ltd; and

(b)      "you" means our customer or prospective customer,

          and "us", "our" and "your" should be construed accordingly.

3.         Order process

3.1     The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

3.2     No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.

3.3     To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping basket, and then proceed to the checkout; you may choose one of three methods to continue:

          1) Checkout as a guest.  You will not be required to enter login details.

          2) If you are a new customer, you can create an account with us and register your details with us.

          3) If you are an existing customer, you may enter your login details.  Previously registered information will be available to you to continue with your purchase.

You will be asked to provide your billing address;  you will then be asked to provide your delivery address;  you will then be asked to choose which deliver method you require; you will then be asked to choose your method of payment;  you then confirm your order and your consent to these terms of sale;  you will be transferred to our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

3.4     You will have the opportunity to identify and correct input errors prior to making your order by amending the shopping basket.

3.5     All order details are stored in a secure database.

4.         Products

4.1     The following types of products are or may be available on our website from time to time: adult sex toys and dolls.

4.2     We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

5.         Prices

5.1     The prices of our products are quoted on our website.

5.2     We will from time to time change the product prices quoted on our website, but this will not affect contracts that have previously come into force.

5.3     All amounts stated in these terms and conditions or on our website are stated exclusive of VAT.

5.4     All amounts stated in these terms and conditions or on our website are stated inclusive of customs import duty.

5.5     It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that a product's correct price will be notified to you before the contract of sale comes into force.

5.6     In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

6.         Payments

6.1     You must, during the checkout process, pay the prices of the products you order.

6.2     Payments must be made by any of the permitted methods specified on our website from time to time.

6.3     If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

6.4     If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a)      an amount equal to the amount of the charge-back;

(b)      all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c)      an administration fee of GBP 25.00 including VAT; and

(d)      all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees),

          and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.

7.         Deliveries

7.1     Our policies and procedures relating to the delivery of products are set out in our delivery policy document.

8.         Distance selling: right of cancellation

8.1     This Section 8 applies if and only if you contract with us as a consumer.

8.2     Under the Consumer Protection (Distance Selling) Regulations 2000, the exception provision section 13) it states that:

Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts—

(c)for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract.

9.         Warranties and representations

9.1     You warrant and represent to us that:

(a)      you are legally capable of entering into binding contracts;

(b)      you have full authority, power and capacity to agree to these terms and conditions;

(c)      all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and

(d)      you will be able to take delivery of the products in accordance with these terms and conditions and our delivery policy.

9.2     We warrant to you that:

(a)      we have the right to sell the products that you buy;

(b)      the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;

(c)      you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;

(d)      the products you buy will correspond to any description published on our website; and

(e)      the products you buy will be of satisfactory quality.

9.3     These terms and conditions set out all of our warranties and representations relating to the supply of products hereunder. To the maximum extent permitted by applicable law and subject to Section 11.1, all other warranties and representations are expressly excluded.

10.      Breach of product warranty

10.1    If you believe that products you have purchased from us breach any of the warranties set out in Section 9.2, please contact us to discuss the issue and arrangements for the return of the products.

10.2    If products you purchase from us do not conform with the warranties set out in Section 9.2, then you will be entitled to a refund of all amounts paid in respect of those products. Alternatively and subject to availability, we may agree to supply you with replacement products, in which case we will pay the cost of delivering those replacement products to you. In either case we will reimburse you for your reasonable expenses incurred in returning the products to us.

10.3    If you return a product in contravention of these terms and conditions, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)      we will not refund the purchase price or exchange the product;

(b)      we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)      if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

11.      Limitations and exclusions of liability

11.1    Nothing in these terms and conditions will:

(a)      limit or exclude any liability for death or personal injury resulting from negligence;

(b)      limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)      limit any liabilities in any way that is not permitted under applicable law; or

(d)      exclude any liabilities that may not be excluded under applicable law,

          and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

11.2    The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:

(a)      are subject to Section 11.1; and

(b)      govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

11.3    We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

11.4    We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

11.5    You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

11.6    Our aggregate liability to you in respect of any contract to purchase products from us under these terms and conditions shall not exceed the total amount paid and payable to us under the contract.

12.      Order cancellation

12.1    We may cancel any contract made under these terms and conditions immediately, by giving you written notice of termination, if:

(a)      you fail to pay, on time and in full, any amount due to us under the contract; or

(b)      you commit any breach of the terms of the contract.

12.2    We may cancel a contract to supply a product or products made under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

13.      Consequences of order cancellation

13.1    If a contract made under these terms and conditions is cancelled in accordance with Section 12:

(a)      we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(b)      you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and

(c)      all the other provisions of these terms and conditions will cease to have effect, except that Sections 1.3, 6.4, 11, 16, 17, 18, 19, 20 and 21 will survive termination and continue in effect indefinitely.

14.      Scope

14.1    These terms and conditions do not constitute or contain any assignment or licence of any intellectual property rights.

14.2    These terms and conditions do not govern the licensing of works (including software and literary works) comprised or stored in products.

14.3    These terms and conditions do not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

15.      Variation

15.1    We may revise these terms and conditions from time to time by publishing a new version on our website.

15.2    A revision of these terms and conditions will govern contracts made under these terms and conditions at any time following the time of the revision, but will not affect contracts made before the time of the revision.

16.      Assignment

16.1    You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions − providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

16.2    You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

17.      No waivers

17.1    No breach of any provision of these terms and conditions will be waived except with the express written consent of the party not in breach.

17.2    No waiver of any breach of any provision of these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of these terms and conditions.

18.      Severability

18.1    If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

18.2    If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

19.      Third party rights

19.1    These terms and conditions are for our benefit and your benefit, and are not intended to benefit or be enforceable by any third party.

19.2    The exercise of the parties' rights under these terms and conditions is not subject to the consent of any third party.

20.      Entire agreement

20.1    Subject to Section 11.1, these terms and conditions, together with our delivery policy and our returns policy, constitute the entire agreement between you and us in relation to the sale and purchase of our products and supersede all previous agreements between you and us in relation to the sale and purchase of our products.

21.      Law and jurisdiction

21.1    These terms and conditions shall be governed by and construed in accordance with English law.

21.2    Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22.      Statutory and regulatory disclosures

22.1    We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

22.2    These terms and conditions are available in the English language only.

23.      Complaints procedure

23.1    Should you wish to complain about any aspect of ooTuu Ltd please send an email to sales@realdolluk.com.

24.      Our details

24.1    This website (www.realdolluk.com) is owned and operated by ooTuu Ltd.

24.2    We are registered in England and Wales under registration number 08331261.

24.4    For further information regarding registered office address and principal place of business, you can contact us by email at sales@realdolluk.com.

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