Delivery & Customs Information

Customer Service

We pride ourselves on the highest level of customer service.  Our policy means that you do not have to worry about any of the headaches associated with importing into the UK.  You do not have to worry about meeting your product(s) at customs and we even go that extra mile by providing a delivery service direct to you door. 

Shipping & Delivery

We offer two different levels of delivery service:

Premium Delivery

All products will be shipped from our manufacturers based in the US.  We will deliver your product(s) direct to your door to ensure a convenient and discreet service.  The cost of premium delivery will be added to your order and will be shown on the order form and invoice.

We will organise a convenient date and time for delivery based on the product(s) arriving in the UK and once the relevant customs procedures are adhered to.  We will contact the customer to arrange this convenient date and time.  All doll orders are shipped by freight in a secure and rugged wooden shipping crate.  We require an authorised signature to be present to take delivery of the product(s).

The current cost of this service is £750.

Standard Collection

We will take delivery of your product(s) and customers are free to collect from our location.  We are based in Epsom, Surrey just a few minutes from junction 9 of the M25.  Our exact location will be given on order and a convenient date and time will be organised.  The cost of the standard collection will be added to your order and will be shown on the order form and invoice.

All doll orders are shipped by freight in a secure and rugged wooden shipping crate. 

The current cost of this service is £550.

Customs

All relevant customs procedures will be adhered to and organised on the customer's behalf.  The order will include the relevant custom duty to be paid.  The payment will be made on the customer's behalf as part of the customs procedures.

If you have any questions with regards to either delivery or customs please contact us at sales@realdolluk.com.

Powered By OpenCart
Realdoll UK © 2017